1. Scope of This Policy
This Privacy Policy applies to information collected through the TREVANO website, online catalog, cart interface, checkout-related forms, customer service requests, contact forms, website analytics, and communications connected with our e-commerce operations.
TREVANO sells outdoor, picnic, trail, and recreation-related goods online. The website may include product pages, informational sections, contact tools, cart features, payment form interfaces, and customer support workflows. Information collected through these website features is handled according to this Policy.
By using the website, submitting information, placing an order, requesting support, or communicating with TREVANO, you acknowledge that your information may be collected and used as described here.
2. Information We Collect
We may collect information that you provide directly, information created through your interaction with the website, and information needed to support orders, shipping, customer assistance, fraud prevention, and store operations.
- Contact information, including name, email address, phone number, billing address, and shipping address.
- Order information, including products selected, quantities, pricing, shipping method, payment status, order notes, and support history.
- Account or communication information, including messages sent through forms, questions about products, refund requests, and service inquiries.
- Technical information, including browser type, device type, operating system, IP address, approximate location, session activity, referring pages, and website performance data.
- Cart and preference information, including products added to cart, selected quantities, page interactions, and stored website preferences such as theme or display choices.
3. How We Use Information
TREVANO uses collected information to operate the online store, process customer requests, improve the shopping experience, respond to inquiries, support order-related communications, and maintain the security and reliability of the website.
We may use information to confirm orders, prepare shipments, communicate about product availability, respond to contact form submissions, evaluate refund or replacement requests, detect suspicious activity, prevent misuse of the website, and improve product presentation.
We may also use website activity information to understand which products, categories, and pages are most useful to visitors. This helps us improve navigation, product descriptions, catalog organization, website speed, and customer support workflows.
4. Payment Information
Payment information may be submitted during checkout or through payment-related interfaces. Sensitive payment details are generally handled by payment processors or commerce platform services rather than being directly stored by TREVANO in ordinary website records.
Customers should not send full card numbers, security codes, bank credentials, or other highly sensitive payment information through general contact forms, email messages, or support messages unless a secure payment provider specifically requests that information through a protected payment flow.
TREVANO may retain limited payment-related records such as transaction status, order total, payment method type, authorization confirmation, and refund status where needed for accounting, order management, dispute handling, and legal compliance.
5. Cookies and Local Storage
The website may use cookies, local storage, and similar technologies to keep the cart functional, remember preferences, support site security, improve performance, and understand how visitors interact with the store.
For example, cart items may be stored locally in the browser so customers can add products and return to the cart page. Theme preferences, interface settings, and similar non-sensitive choices may also be stored to improve browsing continuity.
Disabling cookies or local storage may affect cart behavior, preference saving, account functions, checkout continuity, analytics accuracy, and other website features.
6. Sharing Information With Service Providers
TREVANO may share information with trusted service providers that help operate the website, process payments, fulfill orders, ship products, provide analytics, manage communications, prevent fraud, host website content, or support customer service.
These providers may only receive information necessary for their role. Examples may include shipping carriers receiving delivery addresses, payment processors handling payment authorization, analytics tools receiving website usage data, or customer support platforms receiving messages from customers.
We do not intend to disclose customer information for unrelated purposes. We do not provide customer information to third parties so they can independently contact customers about unrelated products or services without an appropriate basis.
7. Data Retention
We retain information for as long as reasonably necessary to operate the store, complete transactions, provide customer support, comply with legal and accounting obligations, resolve disputes, prevent fraud, maintain business records, and enforce applicable policies.
Order records may be retained longer than general contact messages because they may be needed for tax, accounting, warranty, refund, chargeback, fraud prevention, and compliance purposes.
When information is no longer reasonably needed, it may be deleted, anonymized, archived, or securely retained only for limited administrative or legal reasons.
8. Security Measures
TREVANO uses reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.
No online system can be guaranteed completely secure. Customers should use strong passwords where accounts are available, avoid sending sensitive payment information through ordinary messages, and notify us promptly if they believe their information or order details have been misused.
9. Customer Choices and Requests
Customers may contact TREVANO to request access to certain personal information, correction of inaccurate information, deletion of eligible information, or clarification about how information is handled.
Some information may not be deleted immediately if retention is necessary for order records, fraud prevention, legal compliance, accounting, dispute resolution, security, or legitimate business operations.
10. Children’s Privacy
The TREVANO website is intended for general consumer use and is not designed to knowingly collect personal information from children. Customers using the website should be old enough to make purchases or should use the website with appropriate parental or guardian involvement.
11. Policy Updates
TREVANO may update this Privacy Policy when business practices, website features, legal requirements, technology, or operational needs change. The version displayed on this page applies to the use of the website and related services while it is posted.
